Frequently asked questions

What Thermal Unit models are available?

You can decide which model best suits your needs. The models available are: 

  • Thermal Scanner Standing Unit with face identification  
  • Thermal Scanner Wall Mounted Unit with face identification  
  • Thermal Scanner Desktop Unit with face identification  
  • Thermal Scanner Unit with Hand Sanitising Bay 
  • Thermal Scanner E-Gate with face identification  

How would Facial Recognition and Thermal scanners benefit my company?

  • Facial recognition helps avoid the need for physical contact with items such as a pen and book or a fingerprint reader when visitors or employees enter 
  • Face-with-mask Scanning: can detect faces even with a mask on. If someone is not wearing a mask and they should be, an alarm will go off 
  • Temperature Detection: supports real-time temperature detection, an alarm goes off when someone passes a certain temperature 
  • Touchless Hand Sanitisation Bay: ensures that everyone santises before entry without touching the unit  
  • Robust reporting capabilities that allow for real time monitoring and greatly assist in contact tracing efforts  
  • Instant email alerts can be set to predefined persons informing them of any visitor whose temperature has exceeded the accepted level  

Where is the data being stored?

The data can be stored locally on the Thermal Scanning Device or on your personal local server/computer or on a cloud platform. 

How can I use the data being stored?

Reports are generated for the various data captured and can be used to: 

  • Track employees’ arrival and departure times 
  • Generate activity reports for individual entrances 
  • Identify whose temperature was above normal 

Is hand sanitiser included?

No, the unit does not come with hand sanitiser, this would have to be purchased independently.  

Can any hand sanitiser be used with the unit?

You can use alcohol based hand sanitiser and place in the 1000ml refillable inner bottle.  

Is the machine safe for users of all ages?

Yes, it is safe for persons of all ages, even children. You, however, may choose to limit usage based on your company’s policy.  

Can my wrist be used to take my temperature?

No, you must stand in front of the unit to have your temperature recorded. 

Can the machine work in low light conditions?

  • Units are equipped with LED ambient lighting. The temperature detection can take place in very low light conditions. However, the Facial and Mask Recognition require some level of lighting. 

IMPORTANT: Do not place the unit in an area where there is direct heat or the temperature reading will be obscured. 

How long does it take to scan?

  • Scanning typically completes within 3 seconds. 

How often does the software need to be updated?

The software does not need regular updates. However, Novo will support any required updates with new features, bug fixes and system improvements that may be released. 

How much do the Thermal Scanner units cost?

Thermal Scanner – Desktop/ Wall MountThermal Scanner – Full SizeThermal Scanner with Hand Sanitising Bay Thermal Scanner E-Gate
Lease at TT$450 p/month for 2 years Lease at TT$750 p/month for 2 years Lease at TT$900 p/month for 2 years Contact Us at: support@novo.co.tt or 496-5433

I am interested in being a distributor, how do I go about this?

Please contact us at support@novo.co.tt or give us a call at 496-5433 and we will be happy to discuss options with you.  

Still have questions?

Fill out the form below and our support staff will respond as soon as possible.

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